Frequently Asked Questions

• 15.1 Dayang Resort reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice. It is the guest’s responsibility to review the Terms and Conditions periodically. The most current version, as published on the resort’s official website, shall apply and be binding on all guests. By making a booking or using the resort’s services, the guest agrees to be subject to the latest applicable Terms and Conditions.

• 14.1 Force Majeure refers to any event or circumstance beyond the reasonable control of Dayang Resort that prevents or delays the fulfilment of any obligations under these terms and conditions. This includes, but is not limited to, natural disasters (e.g., earthquakes, floods, hurricanes, tsunamis), pandemics, wars, acts of terrorism, civil disturbances, labour strikes, government actions (including MCO or similar travel restrictions), and other unforeseeable events.
• 14.2 Dayang Resort shall not be held liable for any failure or delay in performance caused by a Force Majeure event.
• 14.3 Guests are responsible for their own safety and well-being during a Force Majeure event and must follow all safety instructions provided by resort staffs. Dayang Resort will assist within reasonable means.

• 14.4 Cancellation and Postponement:
• 14.4.1 Postponement: If the resort is able to operate, guests may reschedule their booking within one year of the original arrival date, subject to availability and price adjustments based on the new dates. All requests must be submitted in writing to the resort’s official email at [email protected].
• 14.4.2 No Refund: Refunds will not be provided for cancellations due to Force Majeure events. Payments made will be retained for rescheduled bookings.
• 14.4.3 Total Destruction: If the resort is completely unable to operate (e.g., total destruction), no postponement or refund will be possible. Guests are advised to contact their travel insurance providers.

• 14.5 Dayang Resort strongly recommends guests obtain comprehensive travel insurance covering trip cancellations, interruptions, medical emergencies, and unforeseen events, including Force Majeure situations.
• 14.6 This clause does not affect any statutory rights guests may have under applicable law.

• 13.1 In the event of a Movement Control Order (MCO) or any similar government-imposed restriction affecting travel or the operation of Dayang Resort, guests have the right to postpone their vacation dates subject to availability and price adjustments based on the new dates. Deposits will be retained and applied to the rescheduled booking. All requests must be submitted in writing to the resort’s official email at [email protected]. Refund requests due to such circumstances will not be granted. These circumstances are considered Force Majeure events as described in Clause 14.0

9.0 Date Changes

•  9.1 Allowed Date Changes:
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• 9.1.1 Date changes are allowed only if requested at least one (1) month before the original arrival date. All requests must be submitted via official email to [email protected]. A fee of MYR 100 per room will be imposed as compensation. The new booking date must be within six (6) months from the original arrival date and is subject to the current resort rates and room availability.
• 9.1.2 After the compensation fee is paid, the guest has two options. The first option is to confirm a new date within two (2) weeks of payment. Failure to provide a new date within this period will result in an additional charge of MYR 100 per room for each additional week of delay. If no new date is provided by the end of the fourth (4th) week, the booking will be deemed cancelled, and all payments made will be forfeited.
• 9.1.3 Alternatively, the guest may choose to convert the booking into a one-time open-date credit by paying a flat fee of MYR 800 per room. The guest must confirm a new date within six (6) months from the original arrival date, and the new travel date must fall within one (1) year from the original arrival date. The rescheduled stay will remain subject to room availability and the current resort rates at the time of rebooking. If no new date is confirmed within the 6- month confirmation window, all payments made will be forfeited.

• 9.2 Late Date Changes:
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• 9.2.1 Requests for date changes made less than one (1) month before the arrival date will only be considered in cases of genuine emergencies (e.g., medical, death in the immediate family). Guests must email their request to [email protected] with a clear explanation and relevant supporting documents. The resort reserves the right to accept or reject any late date change request at its sole discretion. If accepted, the same rescheduling terms, fees, and timelines as stated in Clause 9.1.1 and Clause 9.1.2 will apply.

• 9.3 Unaccepted Requests:
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• 9.3.1 If a date change request does not meet the stated terms or is not approved by Dayang Resort, the booking will be considered cancelled. In such cases, Dayang Resort reserves the right to forfeit the full deposit, and all payments made will be non-refundable.

10.0 Cancellation

• 10.1 Early Cancellation: If a cancellation request is made one month or more before the arrival date, 50% of the deposit payment will be refundable.
• 10.2 Cancellation Within One Month: If cancellation is made within one month of the arrival date, Dayang Resort reserves the right to forfeit the full deposit (non-refundable).
• 10.3 All cancellation requests must be made through email to [email protected].
• 10.4 Approved refunds will be processed within 1 to 3 months from the date the guest provides bank details for the refund process

11.0 Unforeseeable Circumstances

• 11.1 In the event of unforeseeable circumstances, including but not limited to maintenance requirements or unavailability of slots for the booked dates, and upon provision of valid reasons and proof by the resort, guests will be given a full refund of 100% of the total amount paid.
• 11.2 These options will be processed promptly and shall constitute the sole and exclusive remedy available to guests under such circumstances.

12.0 ROOM ARRANGEMENT

• 12.1 Dayang Resort reserves the right to adjust room arrangements as necessary in order to optimise occupancy and resort operations.
• 12.2 Guests may submit specific room arrangement requests (e.g., corner rooms, specific room number), and the resort will make reasonable efforts to accommodate such requests.
• 12.3 A request is considered specific only if it is clearly communicated to the staff handling the booking at the time of reservation.
• 12.4 All room arrangement requests remain subject to availability and cannot be guaranteed.

• 8.1 Airport transfer services are available upon request and are subject to additional charges.
• 8.2 Flight rescheduling: If a guest’s flight is rescheduled by the airline, the guest must inform Dayang Resort as soon as possible to allow necessary adjustments to the airport transfer arrangement.

• 7.1 Dayang Resort reserves the right to modify travel or activity arrangements in the event of bad weather or any unforeseen circumstances that, in the resort’s sole discretion, are deemed unsafe to proceed. Modifications may include, but are not limited to, changes in venues, cancellations, or postponements of island tours and activities. No compensation will be provided for such changes.
• 7.2 Each room is equipped with a private balcony. Swimming, snorkelling and water activities are permitted between 6:00 AM and 6:00 PM only. For safety reasons, no swimming or water activities are allowed after 6:00 PM.
• 7.3 Snorkelling is allowed within the designated area surrounding the resort between 6:00 AM and 6:00 PM. Basic snorkelling equipment is provided free of charge, and guests must use it responsibly within marked safety boundaries.
• 7.4 Guided tours and other activities, including but not limited to jet skiing, island hopping, sea walking, kayaking, discovery scuba diving, and diving, are also available at additional cost, and are conducted according to the resort’s schedule and availability. Guests must register with the resort’s staff before use and adhere to the resort’s safety rules.
• 7.5 Participation in any activities, including but not limited to swimming, snorkelling, kayaking, jet skiing, sea walking, discovery scuba diving, diving, and island hopping, whether undertaken independently or under the supervision of resort staff, is strictly at the guest’s own risk. Guests are required to follow all resort rules, regulations, and safety instructions at all times. The resort shall not be held liable for any injury, loss, damage, or claim of any kind arising from participation in these activities, regardless of the cause