0%
Frequently Asked Questions
Categories
Terms and conditions
1 Depart From Resort Jetty Instructions
- The boat departure time from Resort jetty is set for 11:30pm, so please ensure you are ready at the Resort Jetty Before 11:30pm.
- In the event of failure to show at the scheduled 11:30 pm departure time, a late boat fee of RM100 per boat will be applied for rescheduling another boat trip. We appreciate your understanding and cooperation in adhering to the departure schedule.
2 Arrival Instructions
- Your journey to Dayang Resort begins at the Jetty Seafest Area, where our dedicated team will be waiting to warmly welcome you. Please kindly be at Seafest Jetty before 2 PM.
- The boat departure time is set for 2PM, so please ensure you arrive with ample time to check-in and prepare for an exciting adventure.
- In the event of failure to arrive at the scheduled 2PM departure time, a late arrival fee of RM100 per boat will be applied for rescheduling another boat trip. We appreciate your understanding and cooperation in adhering to the departure schedule.
3 MCO
- In the event of MCO implementation by government, guests reserve the right to postpone their vacation date. The deposit is safe, but the request for refund is not allowed and will not be entertained.
4 Postponement & Cancellation Policy
- Date changes can be made only three(3) weeks prior to the arrival date and MYR100 will be imposed as compensation.
- Date changes two(2) weeks prior to the arrival date is not allowed, or the booking fee will be automatically cancelled and DAYANG RESORT reserves the right to forfeit the full deposit (Non-refundable)
- If date changes is made two weeks before the arrival date, MYR100 will be imposed as compensation.
- In the event of date changes, additional in package price may apply, subject to the current price of the new proposed date. Date changes is subject to availability of our accommodation and our approval.
- If cancellation is made before one month prior to arrival date, 50% from the deposit fee will be refundable.
- If cancellation is made one month prior to the arrival date, DAYANG RESORT reserves the right to forfeit the full deposit (Non-Refundable).
5 Airport Transfer
- Airport transfer service is provided upon request (additional charges will apply).
- In the event of flight being rescheduled by airlines, the information must be conveyed to DAYANG RESORT as soon as possible for the arrangement of airport transfer.
6 Activities / Services
- DAYANG RESORT reserves the right to make changes to travel arrangements if there is inclement weather or any unforeseen circumstances in which DAYANG RESORT in full discretion think it is unsafe to proceed with the activities.
. - Changes to travel arrangements is including but not limited to changes in venues, cancellation or postponement of island tours at any time without compensation.
. - Every room has its own private balcony. Swimming and water activities are allowed from 6am-6pm. After 6 pm, all guests are NOT ALLOWED TO DO ANY SWIMMING/WATER ACTIVITIES for safety purpose.
